Return and Exchange Policy

Return and Exchange Policy

If you are not satisfied with your purchase, contact us at support@terrain365.com, so we can help you begin a return or exchange. Refunds are issued to the original payment method for the product price only. Shipping fees are non-refundable unless the return is related to a verified warranty issue.

Return Requirements

To qualify for a refund, all items must:

·         Be returned within 10 days of delivery

·         Arrive in new, unused condition

·         Include original packaging and documentation

·         Include your name and contact information

We recommend using insured shipping when sending items back. Terrain 365™ is not responsible for lost return shipments.

Inspection and Refunds

Once your return is received and inspected, a refund will be issued for the product price in the same form of payment used at purchase. Processing may take up to 5 business days.

Items showing wear, damage, or use outside normal handling standards will not be eligible for a refund and will be returned to you. Wear-related issues fall under our general warranty guidelines and may incur a service fee.

Custom-made items are subject to a 10 percent restocking fee. “Custom” refers to limited-edition pieces produced by a single maker.

Exchanges

For the fastest service, we recommend returning the unwanted item within 10 days and placing a new order for the item you want. Once your return arrives and is approved, your original payment method will be refunded.

Incorrect Items

If you received the wrong product, contact support@terrain365.com. We will provide a prepaid return label and ensure the correct item is shipped promptly.