Privacy Policy

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Home Privacy Policy

This Privacy Policy explains how TERRAIN 365 LLC (“we,” “our,” or “us”) collects, uses, stores, and protects your personal information when you visit our website, make a purchase, or interact with our online services. By using our site or completing a transaction, you agree to the practices outlined below.

We are committed to safeguarding your information and maintaining transparency about how your data may be used, including the use of third-party tools for secure transactions, analytics, and marketing.

1. Information We Collect

1.1 Information Provided by You

When you place an order, create an account, initiate a return, or contact customer support, we collect personal information necessary to fulfill your request. This may include:

Name
Billing and shipping address
Email address
Phone number
Payment details (processed securely by third-party gateways)

This information is used only to process your transaction, provide customer support, verify payment, or ship products to you.

1.2 Information Collected Automatically

When you browse our store, our system automatically receives certain technical data, including:

IP address
Device type and operating system
Browser type
Pages viewed and time spent on the site
General location information

This data helps us improve website performance, user experience, and security.

1.3 Marketing Data

With your explicit permission, we may use your email address or browsing behavior to send product updates, new release announcements, promotions, and company news. You can opt out of these communications at any time.

1.4 Third-Party Software and Analytics

Under certain circumstances, we use third-party software to better understand customer behavior, product interest, and purchasing patterns. This may involve:

Browsing behavior analysis
Purchase history insights
Cookie-based tracking technology

These tools help us improve our products, better serve our customers, and tailor marketing communications responsibly.

2. Consent

2.1 Providing Consent

You provide consent when you:

Complete a purchase
Enter shipping or billing information
Request a return or exchange
Subscribe to email updates
Submit any form through our website

This consent allows us to collect and use your information for the specific purpose for which it was provided.

2.2 Withdrawing Consent

You may withdraw your consent at any time. To stop marketing emails or request the removal of your data, contact:
support@terrain365.com or mail us at: TERRAIN 365 LLC, 1415 Ashland Ave, Visalia, CA 93277

Withdrawals do not affect the legality of processing that took place before the request.

3. Information Sharing and Disclosure

3.1 Legal or Safety Requirements

We may disclose personal information if required by law or if necessary to protect our rights, comply with legal obligations, or enforce our Terms of Service.

3.2 Third-Party Providers

We work with trusted third-party companies that perform essential services, such as:

Payment processing
Order fulfillment and shipping
Website hosting
Marketing or analytics support

These providers only receive the data needed to perform their tasks and must handle it according to their own privacy standards and applicable laws.

3.3 International Transfers

Some providers may operate in jurisdictions outside the United States. If you proceed with a transaction involving such services, your information may be processed according to the laws of those jurisdictions.

4. Shopify and Payment Processing

Our online store is hosted by Shopify Inc., which provides the secure e-commerce platform enabling us to sell products to you.

4.1 Data Storage

Your data is stored through Shopify’s:

Secure databases
Encrypted servers
Firewall-protected infrastructure

4.2 Payment Security

If you complete a purchase using Shopify’s payment gateway:

Your card information is encrypted using PCI-DSS standards
Only the minimum necessary data is retained
Information is deleted as soon as the transaction is approved

All direct payment gateways connected to Shopify meet or exceed PCI-DSS requirements to ensure safe handling of credit card information.

For additional details, consult Shopify’s Terms of Service or Privacy Policy.

5. Third-Party Services and External Links

Our website may link to third-party pages or use embedded services. Once you leave our site or interact with a third-party application, our Privacy Policy no longer applies. We encourage reviewing the privacy standards of any external sites before providing personal information.

6. Security Measures

We use industry-standard safeguards to protect your data, including:

SSL encryption for secure transmission
AES-256 encryption for sensitive stored information
Firewall protection for hosted data
Controlled access to personal information

While no system is completely immune to intrusion, we maintain robust measures aligned with e-commerce security practices and PCI-DSS requirements.

7. Cookies

Our website uses cookies to enhance user experience and improve functionality. Cookies may track:

Session activity
Cart contents
Visitor counts
Store authentication

You may choose to disable cookies in your browser, though certain site features may not function as intended.

8. Age of Consent

By using this site, you confirm that you are at least the age of majority in your state or province. If minors access the site, you affirm that they do so with your authorization.

9. Policy Updates and Changes

We may update this Privacy Policy at any time. Changes take effect immediately upon posting. Significant updates will be clearly communicated so customers understand how their data is collected, used, and protected.

If TERRAIN 365 LLC is acquired or merged with another company, your information may be transferred to ensure continuity of service.